Kepuasan Kerja Karyawan Kantor Pusat PT. Golden Dolbe Jakarta Selatan
Abstract
Tujuan penelitian ini adalah untuk menganalisis hubungan antara komunikasi interpersonal dan lingkungan kerja fisik terhadap kepuasan kerja karyawan PT. Golden Dolbe Jakarta. Metode penelitian ini adalah deskriptif. Penentuan responden dilakukan secara sensus sampling terhadap seluruh karyawan PT. Golden Dolbe yang berjumlah 45 karyawan. Analisis data menggunakan model persamaan struktural. Hasil penelitian menunjukkan bahwa antara lingkungan kerja dengan komunikasi kerja berhubungan signifikan dengan kepuasan kerja. Variabel laten komunikasi kerja memiliki hubungan signifikan dengan kepuasan kerja. Variabel lingkungan kerja menunjukkan bahwa lingkungan kerja memiliki pengaruh langsung yang signifikan terhadap kepuasan kerja. Saran manajerial yang disampaikan adalah membagi karyawan per divisi sesuai kemampuan individu karyawan, meningkatkan kualitas komunikasi interpersonal karyawan dengan mendorong munculnya nilai positif dari komunikasi antar karyawan, empati dan dukungan serta perusahaan menyediakan pembagian ruang kerja yang lebih terstruktur. Riset kedepan terkait kepuasan kerja sebaiknya dilakukan pada jenis industri yang berbeda dan jumlah sampel yang lebih besar.
References
Aditya, Y., & Santosa, J. B. (2020). Pengaruh Lingkungan Kerja, Kepuasan Kerja, Dan Stres Kerja terhadap Turnover Intentiton (Studi pada PT. Arifindo Adiputra Ariaguna). Sekolah Tinggi Ilmu Ekonomi Indonesia.
Andriyanty, R., Haritsah, A. F., & Rambe, D. (2022). Peran Pendidikan Terhadap Produktivitas Kerja Pegawai Pengelola Ruang Publik Terpadu Ramah Anak (RPTRA) Kelurahan Srengseng Sawah Jakarta Selatan Melalui Moderasi Sikap Melayani Masyarakat. Mega Aktiva: Jurnal Ekonomi dan Manajemen, 11(2), 62–72. https://doi.org/10.32833/majem.v10i2.265
Andriyanty, R., Komalasari, F., & Rambe, D. (2021). The Effect Of Work From Home On Corporate Culture Mediated By Motivation, Work Behavior and Perfomance. Journal of Applied Management (JAM), 19(3). https://doi.org/10.21776/ub.jam.2021.019
Arskieva, Z., & Ragimkhanova, L. (2023). Communication as a Factor of Interpersonal Interaction and Manifestation of Empathy. SHS Web of Conferences, 172, 03017. https://doi.org/10.1051/shsconf/202317203017
Consul, S., & Kola, M. N. (2024). Relationship Between Interpersonal Communication And Job Satisfaction. International Journal for Multidisciplinary Research (IJFMR), 6(3), `-`9. www.ijfmr.com
Cvijanovic, M. (2019). ScholarWorks The Relationship Between Workspace and Office Placement and Workforce Productivity and Wellbeing [Dissertation, Walden University]. https://scholarworks.waldenu.edu/dissertations
Dalimunthe, I., Absah, Y., & Salim, S. R. A. (2018). The Effect of Interpersonal Relationships and Role Ambiguity on Job Satisfaction and Its Impact Toward Employees’ Intention to Leave in Event Organizer Services Provider in Medan. Advances in Economics, Business and Management Research (AEBMR), 46, 346–352.
Gerrit M. Pentury, & Paul Usmany. (2023). Job Satisfaction Mediates the Effect of Work Environment and Competence on Performance. International Journal of Social Science and Business, 7(2), 335–343. https://doi.org/10.23887/ijssb.v7i2.53822
Gibbs, J. L., Eisenberg, J., Fang, C., & Wilkenfeld, J. N. (2023). Examining how organizational continuities and discontinuities affect the job satisfaction of global contractors. Journal of International Management, 29(5). https://doi.org/10.1016/j.intman.2023.101046
Goretzki, L., Reuter, M., Sandberg, J., & Thulin, G. (2022). Making sense of employee satisfaction measurement – A technological frames of reference perspective. British Accounting Review, 54(1). https://doi.org/10.1016/j.bar.2021.101032
Jorfi, H., & Jorfi, S. (2011). Strategic operations management: Investigating the factors impacting communication effectiveness and job satisfaction. Procedia - Social and Behavioral Sciences, 24, 1596–1605. https://doi.org/10.1016/j.sbspro.2011.09.003
Lasmana, I. W., Ningsih, D. S., & Novrianti, D. P. (2023). The Influence of Work Environment And Work Competence on Employee Performance With Job Satisfaction As Intervening Variable at PT XYZ Batam. Jurnal Ilmu Manajemen (JIM), 20(2), 109. https://doi.org/10.21831/jim.v18i2
Liu, Y., Wang, W., & Liu, J. (2023). Work-related use of information and communication technologies (W_ICTs) and job satisfaction of kindergarten teachers: A moderated mediation model. Acta Psychologica, 237. https://doi.org/10.1016/j.actpsy.2023.103947
Luky, A. Z., Kurniawati, T., & Cerya, E. (2021). The Effect of Interpersonal Communication and Work Motivation on Employee Performance in Padang City Regional Company Offices (PDAM). Proceedings of the Seventh Padang International Conference On Educations, Economics, Business and Management, Accounting and Entrepreneurship (PICEEBA 2021), 192, 367–375.
Mutholib. (2021). The Influence of Work Environment and Communication on Job Satisfaction Mutholib. International Journal Reglement & Society (IJRS), 2(1), 60–66.
Ninaus, K., Diehl, S., & Terlutter, R. (2021). Employee perceptions of information and communication technologies in work life, perceived burnout, job satisfaction and the role of work-family balance. Journal of Business Research, 136, 652–666. https://doi.org/10.1016/j.jbusres.2021.08.007
Nuraini, F., Sutarman, A., Setiawan, E., & Juliandara, L. (2022). The Effect of Compensation and Work Environment on Employee Satisfaction at PT. Veneta Indonesia. Business Review and Case Studies. https://doi.org/10.17358/brcs.3.3.226
Oktafien, S., Santoso, A. B., Rahmayanti, R., & Qibtiyah, M. R. (2024). The Effects of Organizational Communication, Quality of Work Life, and Work Environment on Improving Employee Performance. Journal of Economics and Business, 7(3). https://doi.org/10.31014/aior.1992.07.03.605
Putu Dian Hariasih, N., Agung Ngurah Gede Sadiartha, A., & Gede Aryana Mahayasa, I. (2024). Improving Hotel Employee Performance Through The Mediating Role Job Satisfaction. International Conference on Strengthening Capacities of Multi-Sectors Toward Sustainable Development, 305–311.
Raziq, A., & Maulabakhsh, R. (2015). Impact of Working Environment on Job Satisfaction. Procedia Economics and Finance, 23, 717–725. https://doi.org/10.1016/s2212-5671(15)00524-9
Riyadi, S. (2019). The Influence Of Job Satisfaction, Work Environment, Individual Characteristics And Compensation Toward Job Stress And Employee Performance. International Review of Management and Marketing, 9(3), 93–99. https://doi.org/10.32479/irmm.6920
Schermelleh-Engel, K., Moosbrugger, H., & Müller, H. (2003). Evaluating the Fit of Structural Equation Models: Tests of Significance and Descriptive Goodness-of-Fit Measures. In Methods of Psychological Research Online (Vol. 8, Issue 2).
Setiawan, F. A., & Sopiah. (2023). Supervisor Support and Job Satisfaction: Systematic Literature Review (SLR). Journal of Creative Student Research (JCSR), 1(6), 160–177. https://doi.org/10.55606/jcsrpolitama.v1i6.2949
Smith, S. A., Patmos, A., & Pitts, M. J. (2018). Communication and teleworking: A study of communication channel satisfaction, personality, and job satisfaction for teleworking employees. International Journal of Business Communication, 55(1), 44–68. https://doi.org/10.1177/2329488415589101
Suifan, T. S. (2019). The Effects Of Work Environmental Factors On Job Satisfaction: The Mediating Role Of Work Motivation. Business: Theory and Practice, 20(0), 456–466. https://doi.org/10.3846/btp.2019.42
Sukdeo, N. (2017). The effect of the working environment on employee satisfaction and productivity: a case study in a clothing manufacturing factory. Proceedings of the International Conference on Industrial Enginering and OPerations Management, 1112–1121.
Taheri, R. H., Miah, Md. S., & Kamaruzzaman, Md. (2020). Impact of Working Environment on Job Satisfaction. European Journal of Business and Management Research, 5(6). https://doi.org/10.24018/ejbmr.2020.5.6.643
Virtanen, I. A., & Isotalus, P. (2012). The essence of social support in interpersonal communication. Empedocles: European Journal for the Philosophy of Communication, 3(1), 25–42. https://doi.org/10.1386/ejpc.3.1.25_1
Wiegand, J. P., Drasgow, F., & Rounds, J. (2021a). Misfit matters: A re-examination of interest fit and job satisfaction. Journal of Vocational Behavior, 125. https://doi.org/10.1016/j.jvb.2020.103524
Wiegand, J. P., Drasgow, F., & Rounds, J. (2021b). Misfit matters: A re-examination of interest fit and job satisfaction. Journal of Vocational Behavior, 125. https://doi.org/10.1016/j.jvb.2020.103524
Copyright (c) 2024 Rahma Putri Andini, Reny Andriyanty
This work is licensed under a Creative Commons Attribution 4.0 International License.
